FAQ / Retailer Service

Retailer Service

How can I withdraw funds that I collected with Lunu payment solution?
Is there a way to test Lunu’s payment tools?
What is the minimum withdrawal (payout) amount?
How can I make a refund to my customer?
What currencies can I price my merchandise in?
Can I keep the cryptocurrencies that I receive from payments?
Payments are not working properly. What might be the issue?
My customer overpaid for his order. How do I issue refunds?
What documents do I need to be onboarded by Lunu?
I want to accept cryptocurrencies on my website. Where do I start?
How long does it take to process a withdrawal?
How long does the merchant verification process take?
I didn’t establish my business yet. Can I verify my merchant account anyway?
How can I cancel a withdrawal?
How do I edit my business information?
Can I keep X amount in bitcoins and Y amount in FIAT from my sales?
My local currency is not on the list of available currencies. How I can price my goods?